Do you have questions about Aquasal (AQ)? In this section, we'll address frequently asked questions about Aquasal and provide you with the information you're looking for.
What should my salt levels be sitting at?
1500 - 2000 PPM.
What should my calcium levels be sitting at?
1500 - 2000 PPM.
Why can’t we run the Ozone unit with the AQ unit?
The main reason why it is not recommended to run the Ozone unit simultaneously with the Aquasal unit is related to the chlorine detection system in the Aquasal Cell. This is more prevalent in portable spas compared to swim spas.
The AquaSal system incorporates a chlorine detection feature within its Cell. This detection system is designed to measure and monitor the chlorine levels in the water. It helps ensure that the appropriate chlorine levels are maintained for effective water sanitation. However, when the Ozone unit is operated concurrently with the AquaSal system, the presence of ozone can mask or confuse the chlorine detection system.
Do the AquaSal cells get calcification on them?
Yes, in certain areas we find calcium build-up happens straight away. Calcification occurs when calcium and other minerals in the water combine and form deposits on the surfaces of the cell. To prevent calcification on the cells in your AquaSal system, it is essential to maintain the proper balance of calcium in your spa water. Adjusting the calcium hardness levels according to the manufacturer's recommendations can help maintain this balance.
Water has gotten into my AquaSal unit. What happened?
If water has gotten into your AQ unit, it's likely because of the seal. If the seal is tightened too much, it can break and allow water in. If it's too loose, water can also enter. The key is to tighten the seal just enough by hand to prevent water from getting in.
What is the lifespan of the AquaSal cell?
With regular and proper water maintenance, the AquaSal cell can last up to 3 years in swim spas.
Will AquaSal over chlorinate the spa? Does it check the chlorine levels in the spa?
AquaSal will not over chlorinate your spa. The system is designed to maintain the appropriate chlorine levels in the water without causing an excessive buildup of chlorine. This helps to ensure that the water is properly sanitized and safe for use.
AquaSal includes a built-in feature that checks the chlorine levels in the spa on a daily basis. This automated process occurs each morning, allowing the system to assess if there is an adequate amount of chlorine present in the water.
If you are noticing the formation of rust in your spa, it is probable that an excessive amount of salt has been added to the water. A salt concentration exceeding 2000 parts per million (PPM) can contribute to the development of rust in the spa.
To address this issue, it is crucial to adjust the salt level back down to a suitable range as soon as possible. You can use test strips to measure the current salt content in the water and determine the necessary adjustments.
Why is my AquaSal Unit stuck on a white light? What’s the issue?
If your AquaSal unit is stuck with a white light and does not seem to be functioning properly, the likely issue lies with the cell. To address this, you can unplug it and plug it back in while it’s out of water. This helps to reset the unit and can resolve the issue.
Why are my chlorine levels reading Zero or low?
If you find that your chlorine levels are reading zero or low, there could be a few factors at play. One common reason is the presence of biofilms in the spa water. Biofilms can result in a false reading of low or zero chlorine levels. However, it's important to note that if your water appears crystal clear, without any signs of algae or other contaminants, it is likely that the spa is still fine.
Need help with maintaining your saltwater swim spa? Our detailed article covers everything from water chemistry, cleaning the salt cell, and adding chlorine sanitiser, to practising good hygiene habits.