Does Spa Store offer an express delivery service?
No, we do not.
Our standard delivery time is 3-5 working days for most products, but this may extend depending on your location and on the product ordered.
Dangerous Goods items will take longer to dispatch and ship. Allow for around 14 business days.
Due to global shipping delays and congestion, these times may be extended.
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What is the return policy for Spa Store Australia?
View the return policy for Spa Store Australia here; AU: Spa Store Return Policy NZ: Spa Store Return Policy How do I return my product? For your items to be eligible for return, all parts must be unused, in new condition and still in it's original ...
What should I do if my spa has been damaged during delivery?
In the event that your spa is damaged during delivery, please reach out to us using the provided contact details. Australia: Service@spaworld.com.au New Zealand: service@spaworld.co.nz Important note: The contact details above also apply to damaged ...
Where can I buy spa parts and accessories?
You can purchase spa parts and accessories, including spa chemicals from our online store. Our online store features a range of products, including: Cover Lifters Clips, Locks & Straps Cover Maintenance / Cleaning Vacuum Cleaners Booster Seats & ...
Where can I purchase a new spa pool or swim spa cover?
You can purchase generic and custom-made spa pool and swim spa covers from Spa Store. AU: Shop Spa Covers NZ: Shop Spa Covers
Pergola Packaging FAQs
Spa World is making changes to the packaging of the pergola to consolidate multiple large cartons into a single large crate. This crate will either need to be lifted off the delivery vehicle using a HiAb crane or be unpacked to be unloaded from other ...