Spa World is making changes to the packaging of the pergola to consolidate multiple large cartons into a single large crate. This crate will either need to be lifted off the delivery vehicle using a HiAb crane or be unpacked to be unloaded from other types of vehicles.
Important note: This is valid for pergolas in New Zealand starting in November 2023 and in Australia in January 2024.
See the Manuals page to download the tech pack which contains the crate and packaging weight and dimensions.
How will the Pergola crate be removed from the delivery truck?
The crate will be removed from the delivery truck using a HiAb crane to safely lift the large crate off the truck.
Can I install my Pergola onto a deck?
Yes, however, the engineering that has been done is based on a concrete footing. If you wish to put the pergola on a deck, you must have the foundation certified by an engineer.
How do I get the pergola from the curbside delivery point to the final location?
We recommend unpacking the individual cartons and transporting them to the final place.
Please refer to the tech pack that came with your pergola to find the weight of each carton and use the correct number of people and safe lifting practices.
Where will the delivery team place the Pergola crate?
The delivery team will safely place the crate at the roadside or your driveway using a HiAb crane.
Will the delivery team remove the Pergola packaging?
We do not offer a packaging disposal service and you will be responsible for removing any packaging material.
How do I dispose of the Pergola packaging?
To dispose of the packaging, we suggest breaking it down into smaller parts and loading them onto a ute or into a trailer. Alternatively, you can consider hiring a service to pick up the packaging from your location.
What size of vehicle do I need if I want to pick up the pergola myself?
The size of the vehicle you would need for a self pick-up will depend on the crate packaging, dimensions, and weight of the pergola. Vortex™ Pergolas come in various sizes, so it is important to know the specific dimensions of the one you want to pick up. Once you have the dimensions, you can then determine the appropriate size of the vehicle, such as a pick-up truck or a larger van, that can accommodate the pergola without any overhang or safety concerns.
Please refer to the Tech Pack above to check the dimensions and crate and packaging weight of the pergola.
What serial number the pergolas started to be packaged into crates in New Zealand?
The serial number of the pergolas that started to be packaged into crates in New Zealand is PA33C23-000 onwards.
What serial number the pergolas started to be packaged into crates in Australia?
The serial number of the pergolas that started to be packaged into crates in Australia is PA33C23-008 onwards.