Preparing for your spa delivery – What to know before your spa arrives

Preparing for your spa delivery – What to know before your spa arrives

Congratulations on your new spa or swim spa! You may now be wondering about the delivery process and how your spa will be delivered.

Click the relevant country button below to learn about your spa delivery and how to prepare.

Australia:
Spa delivery info   

New Zealand:
Spa delivery info

How will my spa be delivered?

There are a number of ways your spa can be delivered – from picking the spa up yourself at our warehouse to having it professionally delivered and fully installed on your property.
How your spa is delivered depends a lot on your property access and the size of your spa. 

Regardless of the type of property or spa, we will need to know what your property access is like before we can deliver your spa. This information helps us ensure a smooth and safe delivery.
Click the relevant country button below to learn more about preparing for a spa delivery.

Australia:

What are my spa delivery options?

When you purchase a spa from Spa World, there are a range of delivery options depending on your location, the size and type of product you are buying and the type of property or installation you have.

The four main delivery options are:
  1. Standard Metro Portable Spa Delivery – urban area
  2. Standard Metro Swim Spa Delivery – urban area
  3. Out of area delivery
  4. Non-standard delivery
  5. Self-pickup from depot
Click the relevant country button below to learn about your delivery options.

Australia: 
Delivery options    

New Zealand: 
Delivery options

What is the spa delivery process?

You can choose to pick up your spa from one of our depots nationwide and transport it yourself. If you choose to have your spa delivered, Spa World has a nationwide network of approved delivery contractors. Your spa can be delivered by truck, trailer, or hiab.

What if I need a crane or Hiab for my spa delivery?

All swim spa (and some spa) deliveries require the use of a crane or Hiab.

For example:
  1. If access is difficult, a crane may be required.
  2. If you have ordered a swim spa – a crane will be required.
  3. If this is the case with your delivery then, unless otherwise noted on your sales order; you will be responsible for the hiring, organizing and cost of the crane or hiab.
Learn more about delivering a swim spa or spa by crane or hiab below.

Australia: 
Crane or Hiab delivery 

New Zealand: 
  Crane or Hiab delivery

How much does a crane cost and who pays for it?

Cranes typically cost between $800 and $1200 but can cost much more depending on a number of variables.  For example, some properties have large trees or power lines which can make the cost of using a crane much higher.  The crane fee is paid for by the spa purchaser. Please discuss these options with your sales agent and our delivery team.

Will the delivery contractor dispose of the spa packaging?

We do not remove rubbish, the contractors should put the rubbish inside the bag the cover it comes in so it's easy to dispose of.

Do you inspect my site before delivery?

Please discuss all delivery options with your Spa World Concierge. They will contact you to discuss your delivery and can answer any questions you may have.
Your Spa World Concierge will also request a video from you showing the access to your property – your Property Access Video. 
This video is important as it helps with our planning and lets us know if there are any hazards to be aware of, what the access is like, how much space there is for the spa and more.

Watch the video below to learn how to prepare your Property Access Video.  

  Watch video

Will the delivery team help set up my spa?

Spa World has a network of delivery professionals who are helpful and friendly but their sole responsibility is delivery. 

Do I pay the delivery team on arrival?

Your Spa World sales consultant will discuss the delivery options with you and will organise payments. You do not pay anything to the delivery contractor.