Important note: A licensed electrician must carry out all electrical work on your spa. Any electrical information included here, whether it is troubleshooting or other instructions, are provided for use by a licensed electrician only. Local electrical codes supersede any information found here
Are spa heaters and heat pumps easy to install?
Your spa heater or heat pump should be fitted by a qualified electrician, pool or spa technician only. Spa Store and Spa World will not be liable for incorrect installation, damage or injury caused by an unqualified person installing any components on your spa.
What kw Heat Pump do I need for my spa?
It will depend on the size and water capacity of your spa what size heat pump you'll need. As a general guideline, a small spa pool (up to 2500 litres) may require a 5.5kW heat pump, while a medium-sized spa pool (2500 to 7000 litres) will need an 8kW heat pump. Larger spa pools and swim spas (over 7,000 litres) may require a heat pump with a kW rating of 12 or higher.
For assistance, please contact our support team via our online chat function.
What Heat Pumps are compatible with what spa models?
All Vortex ™ and Fisher™ Spa models are compatible with heat pumps. However, not all spas are set up to work with heat pumps. To be safe, if you are interested in another spa brand, we recommend asking the retailer if the spa can be equipped with a heat pump.
How far distance can a heat pump be from spa
Your heat pump comes with a 5m power cable and a data cable. Both cables need to be connected to the spa’s controller at the time of installation. The heat pump needs to be installed so that it can reach between the heat pump and the spa controller. For this reason, we suggest installing the heat pump no more than 3m from the spa’s controller. You will need to factor in the complete cable run as this may increase the distance between the heat pump and spa.
What is the difference between the SpaNet® Hybrid & Power Save Heat Pump modes?
The Hybrid Heat pump mode refers to when you are using the heat pump on its own to heat spa water.
The Hybrid Heat pump with Power Save mode refers to when your heat pump and SpaNet® internal heater element are working together to heat your water. This function only works on spas that have the Spanet® control box, touch pad and internal heater element.
How do I connect a heat pump to the SpaNet SV2 controller?
The Spa Net SV2 controller doesn't have enough plug inlets to run the heat pump.This means the heat pump requires a separate power supply with a junction box.
Will the SpaNet® SV Heat Pump work in my spa/swim spa?
The SpaNet® SV Heat Pump will only work with SV Spa Controllers.
If you have a different brand of controller, a Universal Spa Heat Pump is available option.
Can I use Purezone™ filters in conjuction with my heat pump?
No, the Purezone Filters are not compatible with Heat Pumps, as they slow the flow of the water too much for the heat pump to work effectively. You can tell a purezone filter by it's 'honeycomb-like' pattern.
How to turn off the external heat pump in winter
If you just want to turn off the external heat pump you can do this via the settings. Press the UP and DOWN arrow until you see MODE. Press the DOWN arrow until you see H.PMP. Press OK. Press the Up or DOWN arrow to find OFF. Press OK. It should show H.PMP again. Press the UP arrow until you see EXIT. You have now successfully turned off the external heat pump.
Note: We do not recommend, turning the spa off during the winter. You can put the spa in AWAY mode so water continues to filtrate and does not freeze.