A well-fitted spa cover can save you money as up to 70% of heat can escape through a damaged or old spa cover.
A cover that seals well will also keep out dust and other environmental debris helping to keep your water clear and sparkling.
Why is shipping spa covers so expensive?
Spa covers are considered large freight items, which means they require special handling and transportation due to their size and weight. These items are shipped via freight carriers rather than standard couriers, which results in higher shipping costs. We work with our shipping partners to ensure the most competitive rates while ensuring your spa cover arrives safely and in good condition.
Do you offer free shipping on spa covers?
Spa covers, heat pumps, and other large freight items are excluded from our free shipping policy due to their size and weight. Free shipping is only applicable to eligible items under specific conditions, which you can review on our shipping policy page.
What’s the expected delivery time for a spa cover?
If the cover is in stock, dispatch typically occurs within 1-2 business days. Delivery generally takes 5-8 business days, depending on your location and the courier’s schedule. Please note that during busy times, the warehouse may take 3-4 days to dispatch your order, which could extend delivery times.
How do I know if the spa cover will fit my spa?
We recommend measuring your spa carefully before placing an order. Please follow our guide on how to measure your spa, or consider opting for a custom-made cover if the dimensions don’t match standard sizes. Feel free to reach out to our customer support team for more assistance.
Can I return my spa cover if it doesn’t fit?
Returns are not accepted for spa covers due to the large freight nature of these items. We strongly encourage you to double-check your measurements and consult with our customer service team before placing an order to ensure the best fit.
Can I have my spa cover delivered to a showroom to avoid shipping fees?
We do not offer delivery to showrooms for spa covers or other large freight items. Spa covers must be delivered directly to your specified address due to their size and the specialized handling required for freight shipping.
Can I pick up the cover from the warehouse?
We do not offer pick-up services from our warehouse as it is a third-party logistics center without public access. All spa covers and large freight items must be shipped directly to your address.
What does it mean if a cover is showing as a pre-order on the website?
If a cover is listed as a pre-order, it indicates that the item is currently out of stock but is expected to arrive soon. By placing a pre-order, you secure your order and will receive the item as soon as it becomes available. Please get in touch with our customer support team for a more accurate ETA.
Do you offer a spa measuring service if I’m not comfortable measuring my spa myself?
Currently, we do not offer an in-person measuring service for spas. We recommend measuring your spa yourself using a tape measure and our video guide for the most accurate dimensions. If you’re unsure about how to measure correctly, please contact our customer service team and we can guide you through the process to ensure you get the right measurements for your cover.
How can I tell if I am buying a good quality spa cover?
First, it is best to source your spa cover from a reputable company that has a wide selection of spa covers. You can be assured that they sell enough covers and that they will use materials that will last. What looks like a really great deal now may look more expensive in twelve months' time.
Good quality spa covers under 2.4m will cost you between AU $450.00 and AU $850.00 and you should be cautious of anything below that because sub-standard materials are most likely being used. Swim Spa covers will cost more.