Spas & Swim Spas
What is the white mould in my spa pool?
White mould in a spa pool is a type of biofilm that forms from bacteria, dead skin cells, and body oils and lotions. White mould in a spa pool often appears as white flakes or tissue paper in the water. White flakes and white mould in spa pools are ...
Magna Spa FAQs
What is MagnaSpa™? MagnaSpa™ is a water softener for spas that makes the water feel smoother and more comfortable, enhancing your relaxation experience. It is composed of a balanced combination of 50% magnesium chloride and 50% potassium chloride. ...
Why is my acrylic spa shell rusting?
Acrylic spa shells are not susceptible to rusting because they are made from a non-metallic material called acrylic. Rusting is a chemical reaction that occurs when iron or steel metals are exposed to moisture and oxygen, resulting in corrosion. ...
Can I turn spa on with no water to test power connection?
Note: All electrical work must be carried out by a licensed electrician. Any electrical information included here, whether it is troubleshooting or other instructions, are provided for use by a licensed electrician only. Local electrical codes ...
Why does my spa make noise?
Sometimes spas make gentle noises, but if you hear excessive or strange sounds, it might mean something is wrong. Learning about the common reasons for spa noise can help you figure out what's going on and how to fix it. Click the button below to ...
Why is my Vortex™ and Fisher™ spa not draining?
Draining and replacing the spa water should be done every three to six months in portable spas and 12 to 18 months for swim spas or as needed. Click the button below to learn how to properly drain the spa water. Australia: How to drain your spa New ...
What is BioGuard Perfect Balance used for?
BioGuard Perfect Balance is a water maintenance product that helps control PH and Alkalinity. This product should only be used for a maximum of 60 days. Buy the BioGuard Perfect Balance here. If you are experiencing a high decrease in PH or ...
Water Care Quick Start Procedure for spa pools, swim spas and plunge pools
After your new spa is installed, one of the first things you’ll need to do is fill it with water and make sure the water is treated and safe to soak in. The Chemical Quick Start Guide below explains the top things you need to do to get your spa water ...
Hotspring® ACE Salt Cell NEW LIMELIGHT INSTRUCTION
This article is designed to provide all the information you need to install your Hotspring® ACE Salt Cell. Download the Hotspring® ACE Salt Installation & Instruction Manual Guide. KEEP WITH INSTRUCTIONS. For optimal chlorine generation and cell ...
How do I remove the scum line in my spa?
A spa scum line can come from two main causes: Cause 1: Mineral Deposits This is more common with those that use bore water or other water that is overly hard and it is basically a deposit of minerals left as the water evaporates away. This deposit ...
How do I remove the white scale line in my spa?
Spa scale can be caused by a few different things: hard water (high Calcium), water that is highly alkaline, water with high iron, and body oils, lotions or other contaminants introduced into the water by bathers. it can also be a sign that you are ...
Why do I have green spa water?
Green spa water generally indicates an issue with water balance. We recommend the following: Check that you are sanitizing as per instructions on your label. Check that your water is circulating for an adequate time per day (as per your spa user ...
What is the ideal total alkalinity range for my spa?
The total alkalinity should be in the range of 90 - 150 ppm (parts per million). A spa or hot tub with low total alkalinity would require constant adjustment of the pH. To raise total alkalinity, add sodium bicarbonate in small quantities. To lower ...
What information do you need to replace my blower pump?
To help us determine the type of blower pump you wish to source, we require the following information: What is the KW (Hp) rating of the pump? Is the pump 1 or 2 speed? What type of power connection does it have (amp plug or JJ plug) For further ...
Which test strips should I use?
The test strips you need will depend on whether you are using chlorine or chlorine-free chemicals. If using a chlorine system, the test strips test for chlorine, pH, Alkalinity and in some brands the calcium hardness. For example Zodiac Test Strips 3 ...
Can I use spa chemicals in my inflatable spa ?
Yes, our chemicals are suitable for use in an inflatable spa. Refer to the back of the containers for dosing instructions. AU: Shop Water Care and Spa Chemicals NZ: Shop Water Care and Spa Chemicals
How does Water Clarifier work?
Essentially a water clarifier works, is by grabbing microscopic particles of organic matter and combining them into larger particles where they can quickly be captured in the filter media. AU: Shop Water Clarifier NZ: Shop Water Clarifier
Can I add chemicals to a cold spa?
Yes, there is no need to wait for your spa to heat.
What's the water level for my spa?
Every Vortex Spa™ has a water fill line indicator that tells you exactly where to fill your spa. Check your specification sheet for the location of the water fill line. Click the button below to learn more about how to fill your spa pool with water. ...
Can I use my drained spa water on my garden?
Yes, but proper precautions need to be taken. Spa water is classified as “grey water” which puts it in the same category as water from baths, sinks, or washing machines. Click the button below to learn more about how to drain and refill your spa ...
Do you have a Sock for a LA Spa?
Yes, please click here for link and this can also be replaced by a pleated filter. For further assistance contact our customer service team.
What brand of PH and Alkalinity chemicals can I use with Bio Guard Armour sanitiser?
You can continue to use the products you have as they are compatible with the BioGuard.
How do I reduce the use of Spa Chemicals
One of the most effective ways to reduce the use of chemicals is to ensure that the inner surface and pipe work of your spa bath or spa pool is clean and free from oil, as fat build up is where bacteria and microorganisms flourish. Circulating water ...
What product would you suggest to help clear cloudy spa water?
Please follow the instructions in our quick guide that will help you identify what is causing the cloudy water and provide some tips to help fix it. Read Article Click the button below to view the suggested product to fix cloudy spa water. AU: Spa ...
How long should I wait before using my spa after I have added chemicals?
We recommend waiting at least 20 minutes after adding chemicals before getting into your spa. AU: Shop Spa Chemicals NZ: Shop Spa Chemicals
Do you sell a product that assists in removing oils and scum from my spa?
Yes, we have the absorbent disc sponge which helps to eliminate surface oils and scum line from your spa. How to Remove Scum from Your Spa Pool or Swim Spa
How do I mix spa chemicals?
We recommend scooping water from your spa into a bucket, add chemicals to the water and put into spa while water is warm and circulating. NOTE: Please read and adhere to dosing instructions on chemical container.
Why do I have white flakes in my spa?
Generally, this is an indication that your spa pipes need cleaning and we would recommend spa pipe cleaner /degreaser. We has several options, depending on your system.
What chemicals can I use if I have sensitive skin?
Poppits 1 step water Prep balancer. Approved by the Asthma foundation Strips your spa water of Chlorine and other organic matter Sets spa pool water pH to neutral levels Must be used as part of the entire Poppits Sanosil system Keeps spa water ...
When should I change my Spa Water?
The answer to this depends on how often you use your spa, how well you maintain it and what Chemical System you use. As a rule you should change the water in a spas containing 700L to 4000L on average every 3-4 months for an average user and sooner ...
What is pH level?
Some believe pH is this the most important component of water balance. pH is the measurement of how acidic or basic your water is. If the pH of your spa water is not kept at the appropriate level there is a greater risk of damage to the spa ...
What sanitisers can I use in my spa?
Due to the current Worldwide shortage of Lithium, we recommend BioGuard Armour Spa Sanitiser or a hydrogen peroxide based sanitisers, such as Poppits Spa Sanitiser. Both products are available through shop.spaworld.com.au and https://spastore.co.nz ...
Can I use Bromine tablets & floating dispensers in my spa?
You take the time to maintain your spa water keeping it crystal clear and that requires the use of some type of sanitiser such as spa chlorine, stabilized sodium bromide or hydrogen peroxide, then following the dosage instructions on the label. ...
What can cause itchy skin and eye irritation?
What can cause itchy skin and eye irritation? Listed below are a number of issues that can cause skin and eye irritations: Over sanitizing Low or high pH levels Poor quality sanitizer Bacterial infection caused by under sanitising spa water Note: ...
What is Spa Water Alkalinity?
What is Spa Water Alkalinity? The total alkalinity is the buffer of pH. If the TA is not correctly balanced then the pH will give you an incorrect reading. pH is controlled by the Total Alkalinity. Here is a simple way to understand the difference ...
What is Spa Shock?
What is Spa Shock? Shocking a spa pool is applying a dose of chlorine (sodium dichlor) or non-chlorine shock (potassium peroxy-monosulphate or MPS). AU: Shop Chlorine NZ: Shop Chlorine AU: Shop Non-Chlorine Shock NZ: Shop Non-Chlorine Shock 1. One ...
How often should I shock my Spa?
How often should I shock my Spa? You need to use an approved oxidizer (spa shock) at least once a week or after heavy usage of your spa, spa shock oxidizes the organic matter that makes the water cloudy. AU: Shop Spa Shock NZ: Shop Spa Shock
How do I start my spa up after winter?
How do I start my spa up after winter? Some people drain and let their spa sit during the winter months. Although we do not recommend leaving your spa empty for long periods of time, usually around this time of year we get a number of calls from ...
How do I fix cloudy water in my spa?
Cloudy water is a common problem in spa pools and swim spas. Your water needs to be tested regularly to find the cause so you can treat the issue. Please be aware that a combination of the below issues may be contributing to cloudiness and water that ...
Can I run my spa on tank water?
Your spa can run on tank water, but you may need to adjust the water hardness by using calcium increaser when filling the spa from a tank supply. Our Water Care Guide has more information on how to adjust the pH and hardness levels in your spa water. ...
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