Sanitisers
ACE™ Salt Water Sanitizing System Troubleshooting Guide
This troubleshooting guide is provided to help you diagnose some of the more common issues that can occur when using the ACE system. Keep in mind, the keys to successful operation are: 1. Following all the proper steps at start-up (per the Owner’s ...
Hot Springs Ace Sanitizing System Guide
This article is designed to provide instructions on how to use the Ace Sanitizing System Download the Hot Springs Ace Sanitizing System Guide Fill your spa Use the CleanScreen® pre-filter with the valve 50% closed. Important: If there are metals ...
Hotspring® AG+ Spa Stick Adapter Instructions
This article is designed to provide all the information you need to install your Hotspring® AG+ Spa Stick Adapter. Download the Hotspring® AG+ Spa Stick Adapter Installation & Instruction Manual Guide. FRESHWATER AG+® ACE ADAPTER INSTALLATION ...
Freshwater Salt System
How do I soften the water in my Hot Springs Spa?
As per instructions for Use: After initially filling your spa with water, use some hot tub test strips to measure the hardness level of your water. If the reading is in excess of 100ppm, then you need to use a Vanishing Act calcium removal bag to ...
Why has my sanitiser use increased and water is still cloudy?
Most likely it is algae. Algae loves phosphates. Phosphates are a natural result of pollution which are airborne and are transferred into spa water carried by wind, leaves or dust. Phosphates are also found in household soaps and detergents and are ...
Is there an alternative to using chlorine or bromine based sanitisers?
The "Spa Poppits" Chlorine free" spa treatment has been around for over 20 years and is the gold standard for chlorine free spa treatments in Australia and can be purchased at www.spastore.com.au. Check out the Spa Poppits Chlorine free here. The ...
Why have my head rests started to decay?
Three of the most common reasons your headrest can breakdown and decay are: Over sanitizing your spa (please make sure you are following the dosing instructions for your sanitiser) Leaving your headrests out in the sun for too long Water level is too ...
How much sanitiser should I use?
We recommend that you dose your spa as per the dosing instructions on the label of your choice of sanitiser. Make sure you are dosing your spa water with enough sanitizer. Underuse of sanitiser can cause cloudiness. Important: If you use Purezone ...
Do you sell spa minerals?
Yes, we offer a product called MagnaSpa, this spa mineral is made from a blend of potassium and magnesium. Please see link to product information sheet below. AU: Zodiac MangaSpa NZ: Zodiac MagnaSpa
Do I need to use spa shock in conjunction with Bio Armour sanitiser?
No, you don't need to as BioGuard® Armour™ is an all-in-one sanitiser and oxidizer. Learn more about BioGuard® Armour™ in our detailed overview below. What is BioGuard® Armour™? AU: Shop Sanitisers NZ: Shop Sanitisers
What is the most cost effective hydrogen peroxide system?
Hydrogen Peroxide sanitizers come in several strengths. We sell the lower strength sanitizers because they travel easier and present less hazard to our customers. The lower strength also works out cheaper per liter and per dosage as per the table ...
I have changed my spa water, cleaned filters but my water is still not clear? (Clarifiers)
Keeping your spa water clear is simple for some but challenging for others. If you have changed your spa water, installed new clean spa filters and your spa water is balanced yet you struggle to keep your water clear you may be dealing with other ...
What is Nature2 Spa Stick?
Nature2 spa sticks are the perfect solution for spa owners wanting an eco-friendly alternative to help keep their spa clean. Nature2 spa sticks use a patented mineral technology to effectively kill bacteria safely and effortlessly. Nature2 works by ...
Where to buy Poppit® spa sanitiser and spa chemicals
Spa Poppit® sanitiser (also known as Spa Poppits) is an excellent alternative to chlorine santiising in your spa. It uses concentrated hydrogen peroxide to sanitise your spa water, providing a completely chlorine-free spa experience. In this article, ...
How do I change from Chlorine or BioGuard® Armour™ to a Chlorine Free Sanitiser?
How do I change from Chlorine or BioGuard® Armour™ to a Chlorine Free Sanitiser? We recommend changing your water if it is over two months old before starting the change over process. If your water is under two months old all you need to do is follow ...
Can I use Bromine tablets & floating dispensers in my spa?
Some people buy bromine tablets to put in a floating dispenser or ‘floater’ in their spa. We do not advise doing this, as it tends to concentrate the bromine on the surface of the spa’s water and can damage the acrylic shell around the spa’s water ...
How often do I need to sanitise?
To find out how often you need to sanitise your spa water, we recommend always following the dosage instructions on your sanitiser label. Check out our routine maintenance guide as well. AU: Spa water care routine NZ: Spa water care routine Learn ...
How long do I wait to use my spa after chemical usage?
We recommend always following instructions on the product label. As a general rule, we advise customers to wait at least 20 minutes after using water treatments before using the spa. Learn more about spa water care and chemical use We recommend ...
How do I change over from Chlorine or BioGuard Armour to a Chlorine Free Sanitiser?
We recommend changing your water if it is over two months old before starting the change over process. If your water is under two months old all you need to do is follow the instructions below. Our Water Care Guide answers this question and more. It ...
Why do my test strips show a low chlorine reading?
Have you added chlorine to your spa pool only to find the chlorine level is low? Click the button below to learn about water quality in a spa including testing and using pH strips. AU: Water care guide NZ: Water care guide Should I use Test Strips? ...
What are the correct cyanuric acid levels in a spa?
The correct levels of “Cyanuric Acid” in your spa sanitiser help protect against chlorine loss caused by sunlight. The correct level of cyanuric acid in your spa water is between 30-50ppm What is Cyanuric Acid? Cyanuric acid, also called “stabilizer” ...
BioGuard® Armour™ Spa Sanitiser FAQ
Do you have questions about BioGuard® Armour™ Spa Sanitiser? Read the detailed article on the Spa Store website that address the following questions and more; What are the benefits to using BioGuard Armour™? What is the shelf life of BioGuard Armour™ ...