Spa Jets, Venturis, Diverters, Waterfalls
Why does the waterfall feature in my Vortex™ Spa leaking?
The waterfall feature enhances the overall ambience and relaxation of Vortex™ Spas, and it is important to ensure that they are working as they should. If you are experiencing leaking issues with the waterfall feature in your Vortex™, there could be ...
Why can't Purezone™ filters be used with Hybrid Heat Pumps?
If a Purezone™ filter is included in your spa, it should not be used in conjunction with a hybrid heat pump as it may cause a water flow error. We recommend using only appropriate pleated filters with heat pumps. Click the button below to learn more. ...
How to maintain my spa jets
Taking care of your spa jets requires regular attention and maintenance. However, you don't have to be an expert to effectively look after them. To help you easily keep your spa jets in excellent condition, here are some helpful tips. Tip 1: Regular ...
What are the best hydrotherapy jets for my spa pool?
Are you looking to buy a spa pool and want to know which hydrotherapy jets it should have? When it comes to spa pools, hydrotherapy jets play a vital role in creating a truly enjoyable and therapeutic experience. These jets come in various types, ...
How to fix hard to turn diverter valve
Diverter valves often get stuck and are hard to turn, but there are solutions to fix the problem. Australia: How to fix hard to turn diverter valve New Zealand: How to fix hard to turn diverter valve
Why is my spa air blower pump not working or making bubbles?
There can be several reasons why your spa air blower or bubble pump is not working. Important note: All electrical work must be carried out by a licensed electrician. Any electrical information included here, whether it is troubleshooting or other ...
What information do you need to find a replacement for my jets?
Jets are made from 2 pieces, the face/back and body. These parts must match for your jet to operate. To help us determine the type of jet you wish to source, we require the following information: A clear photo of your jet face front, back and body ...
What is the difference between a jet and a jet body?
Jets are made from 2 pieces, the jet face/back and jet body. The jet face is the part of the jet where water flows through and is normally powered by a spa boost pump. The jet body is the part the jet sits inside, the body has a seal around the ...
What information do I need to provide for you to source my diverter valve?
A photo of the valve The measurements of the hole size The measurements of the water inlet and outlet pipe the valve sits above
Do your diverter valves come with a hose to match the valve?
Our diverter valves come with the valve and pipe connection only, however we do supply hoses in a number of sizes. Please contact our customer service team via online chat when trying to source connecting parts.
Do you supply end caps for your 25mm and 50mm port water manifolds?
Yes, we have end caps for the 25mm and 50 mm port water manifolds. Check out our Spa Plumbing section here.
Do I have a venturi or a diverter?
Do I have a venturi or a diverter? You will be able to see this if you look down the part your valve has been taken off of. If the piping goes straight down it will be a venturi. If the piping goes into a ' t ' shape it will be a diverter.
How do I maintain my spa jets?
How do I maintain my spa jets? We recommend regularly removing the spa jet faces (internals) to prevent calcium or debris from building up. This is especially important for rotating spa jets. In most case the spa jet face can be removed without ...
How do I replace the laminar jet foam in my vortex spa?
Laminar jets are a key water feature of Vortex™ Spas. They are designed to create ambience and enhance relaxation. Keeping the Vortex™ spa laminar jets well-maintained allows this feature to perform at its best. Please note: As of January, 2021, ...
Why does my spa jet keep popping out of it's socket?
If your spa jet is popping out of it's socket, this could be caused by a one of the following different factors; Your jet face is not screwed in place properly. To resolve this, gently push on the jet face and screw it clockwise to tighten it back ...