Other
What could be the reason for the silicone peeling around the jets, filters, and suctions in my Vortex™/Fisher™ Spa?
Silicone peeling around the jets, filters, and suctions is normal for new spas. This simply means that the factory applied a bit too much silicone when sealing the fittings. The excess silicone may peel off after a certain period of time, which is ...
What should I do if my spa has been damaged during delivery?
In the event that your spa is damaged during delivery, please reach out to us using the provided contact details. Australia: Service@spaworld.com.au New Zealand: service@spaworld.co.nz Important note: The contact details above also apply to damaged ...
What should I do if my spa has been flooded?
Severe weather like hurricanes, cyclones, storms, and floods can cause big problems for spa pools. These issues include dirt, sediment, organic matter getting into the water, changes in the water's chemical balance, and even sewage and dangerous ...
Top spa pool jet problems and how to fix them
If you own a spa pool, you know that the jets play a crucial role in creating a relaxing and therapeutic experience and the last thing you want to happen is for your spa jets to stop working correctly. If you haven't been giving your spa pool jets ...
Who can I ask about spa certification in Australia?
If you have any inquiries regarding spa certification in Australia, you can reach out to our certification service by completing the form provided below. Certification Service
How much would it cost to replace a cabinet panel on my spa?
The cost to replace a cabinet panel on a spa can vary depending on the type of panel and brand of the spa. Spa World™ offers spa cabinet replacements ranging from $350 to $450 excluding shipping fees. View Spa Cabinets
Why does my spa pool have a light of a different colour?
If there's a single light with a different colour in your spa pool, it's most likely a cable tie is too tight pinching the wires or the light needs replacement. To learn more about how to resolve this issue, click the appropriate button below. ...
Where can I find spa technicians in Australia and New Zealand?
You can find spa technicians in Australia and New Zealand, including Spa World stores, who can help you with spa repairs and maintenance. To find the nearest spa technician in your area, please click the button below. Find a spa technician
Can I drain my spa and leave it empty? (winterising a spa pool)
Can I drain my spa and leave it empty? Yes, you can empty the water and leave your spa unused for a while. However, it's important to follow a few precautions: Clean the pipes and inner surfaces Make certain the power to your spa is disconnected ...
Viking Spa User Manual
This article is designed to provide all the information regarding your Viking Spa User Manual. Download the Viking Spa User Manual. READ AND FOLLOW ALL INSTRUCTIONS. PERSONAL SAFETY PRECAUTIONS. 1. Please use the spa when others are present. 2. ...
Hot Spring Spas Freshwater Salt System FAQ
This article is designed to provide you with information regarding the Hot Springs Freshwater Salt System. Download the Hot Springs Freshwater Salt System. SYSTEM OVERVIEW Why should I get a FreshWater Salt System? The FreshWater Salt System removes ...
Arcadia Spas User Manual
This article is designed to provide instructions on how to operate and maintain your Arcadia spa. Download the Acadia Spa User Manual Safety instructions and warnings Important general operating instructions Basic Installation Information Start up ...
How do I install my grab hand rail?
What is a grab hand rail? A grab rail in spa pools is a bar or handle that is typically mounted on the side of the spa or pool. It is used as a support or grip for individuals to hold onto when entering, exiting, or moving around the spa. The grab ...
Does Spa Store offer an express delivery service?
No, we do not. Our standard delivery time is 3-5 working days for most products, but this may extend depending on your location and on the product ordered. Dangerous Goods items will take longer to dispatch and ship. Allow for around 14 business ...
Hotspring Grandee NXT Specsheet
Hotspring Sovereign Specsheet
Lifestyle Spas Owners Manual 2012
Please see the attached file for the Lifestyle Spas Owners Manual 2012
Xcelsior User Guide
Xcelsior User Guide
Do you sell a cleaning brush that is safe to use on my spa?
Yes, we have a cleaning bush that is safe to use on your spa shell. AU: Shop Spa Cleaning Brush
Can I convert my spa/swim spa to gas?
Yes, all spas can be converted to gas heating. This requires a certified technician to do the installation. The cost of installing a gas heater and the running cost of gas will probably outweigh the cost of running a spa. We suggest using a heat pump ...
Jacuzzi ® Swim Spa's Owner's Manual
The Jacuzzi® Swim Spa Collection Owner's Manual can be found on the Jacuzzi Spas® website. Click the relevant button below to visit the Jacuzzi Spas® website and download the Swim Spa Collection Owner's Manual. Australia: View Jacuzzi® User Manuals ...
Jacuzzi® J-300™ Collection User Manual
The Jacuzzi™ J-300 Collection Owner's Manual can be found on the Jacuzzi Spas® website. Click the relevant button below to visit the Jacuzzi Spas® website and download the Jacuzzi® J-300™ Owner's Manual. Australia: View Jacuzzi® User Manuals New ...
Jacuzzi® J-200 Collection User Manual
The Jacuzzi® J-200 Collection Owner's Manual can be found on the Jacuzzi Spas® website. Click the relevant button below to visit the Jacuzzi Spas® website and download the Jacuzzi® J-200™ Owner's Manual. Australia: AU: View Jacuzzi® User Manuals New ...
Jacuzzi® J-400™ Collection User Manual
Click the relevant country button below to view the Jacuzzi ® J-400™ Spa's Owner's Manual: Australia: View Jacuzzi® User Manuals New Zealand: View Jacuzzi® User Manuals You can also click the link below to learn the step-by-step guide on how to set ...
Do spas require drainage?
All spas and swim spas must have adequate drainage around the foundation to ensure that the spa or swim spa is not flooded. Consult your builder or landscaper. Flooding is not covered under your spa warranty. Make sure that if the spa or swim spa is ...
What side of my Vortex Spa™ can I access for servicing?
If you require access to spa pumps, pipes and controller box this area is located on the touch pad end for portable spas and the spa side touch pad end for swim spas. To remove this panel you will need to remove screws and pull the panel down towards ...
How do I operate and maintain my spa?
Are you a new Vortex™ or Fisher™ Spa owner? In this handy guide you’ll find everything you need to know to set up, maintain and enjoy your new spa pool or swim spa. Click the link below to learn more. Australia: How to set up your spa New Zealand: ...
Can I run my spa on a solar heating system?
Yes, our spas can be run off solar power, however solar only works when the sun is out and what we find is that the spa ends up getting really hot in summer and not hot enough in winter, which is opposite to the way you probably want to use it. Click ...
How does my vortex aromatherapy canister work?
Relaxing in your spa is a treat for the senses – and that includes wonderful aromas! All Vortex Spas come with an aromatherapy system. In this article, you’ll learn how to use the aromatherapy system in your Vortex™ Spa. How do I use the aromatherapy ...
How to remove the Hydrosoothe™ Headrest on a Jacuzzi® J-300™ series spa pool.
What is a Jacuzzi® Hydrosoothe™ pillow? Starting in 2020, the Jacuzzi® J-300™ series spa pools included on Hydrosoothe™ headrest. This innovative headrest requires special attention for servicing and this article describes the steps to remove the ...